033 0010 2305 Castle Chambers 3rd Floor, 46 Worcester Place, Swansea, SA1 1JQ.
about Fast PPI

About Fast PPI

Fast PPI are PPI advisers that work with many people just like you to claim back money you may be owed by lenders, many of whom have been mis-sold PPI Policies.

These PPI policies were added by many lenders on money borrowed to many customers via loans, credit finance, credit cards or mortgages.

We at Fast PPI have a dedicated team of friendly advisers that are trained to deal with your queries and assess whether your circumstances and policy details make it an appropriate action to pursue a claim.

We at Fast PPI are here to guide you on that claim journey every step of the way and ensure you are kept up to date on the progress of your claim to its final conclusion.

Why choose Fast PPI

    • We protect and secure your personal information at all times
    • Our claims advisors will provide a ‘No obligation’ consultation
    • We have a trained PPI claims team
  • We have 100% UK based offices and a 100% UK based claims team

About our PPI Claims advisors

Our claims advisers are highly trained and you will be dealt with promptly, efficiently and professionally at all times. The protection and security of our client’s data is of primary importance to us.

Our mission is to deliver the highest level of service, and above all, a successful outcome to your PPI claim with complete customer satisfaction.

Complaints Procedure

How to Make a Complaint

1. Methods
Complaints may be made: in writing,
by e-mail to customer-complaints@fastppi.co.uk
by telephone on 03300102305,
in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.

2. Process
A) Acknowledgement
We aim to resolve any expression of dissatisfaction as soon as possible, where this is in done within 3 business days, we will not usually confirm acknowledgement of the compliant in writing.

If it takes us longer than 3 business days to resolve your complaint, we will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business.

B) Investigation
Wherever possible, the person handling your complaint will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.

Within four weeks of receiving a complaint, we will send you either:
i. final response adequately addressing the complaint; or
ii. a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.

C) Our Decision
Within eight weeks of receiving a complaint we will send you either:
i. a final response adequately addressing the complaint and outlining your right to appeal with the Claims Management Ombudsman (CMO); or
ii. a response which:
a) explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and
b) informs you that you may refer the handling of the complaint to the Claims Management Ombudsman (CMO) if you are dissatisfied with the delay.

Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress that you accept. Appropriate redress will not always involve financial redress, but could involve an apology or another suitable form of redress.

D) Appeals
If you are not satisfied with our decision regarding a complaint about us and you have allowed us the relevant timeframes to respond to you, you can appeal this with the Claims Management Ombudsman (CMO) at:
Claims Management Ombudsman
Exchange Tower
E14 9SR
Tel: 0800 023 4567
Web: https://cmc.financial-ombudsman.org.uk/

Now that you know us, we would like to get to know you.